Fulfillment Policy

REFUND POLICY
We offer full refunds on all products within 30 days of purchase date.

DELIVERY POLICY
We ship all purchases within 7 days unless otherwise noted on the product page (e.g. pre-orders). Our products ship through USPS, UPS, and Fedex. Generally you can expect your items with 2-3 weeks but there may be situations of lost goods, resulting in longer delays. There are also unknowns for international customers regarding shipping and customs. If you do not receive your product within 4 weeks, please contact us.

RETURN POLICY
We accept returns within 30 days of purchase with a full refund. Customer is responsible for the price of shipping the item back to Long Thread Media Offices.

CANCELLATION POLICY
Customer may cancel orders within 30 days for a full refund. Beyond 30 days, cancellations will not be accepted.

For more details, visit our Terms of Service and Privacy Policy.